FAQ's

FAQ's:

How do I contact Customer Care?
Please email hello@sweatscollective.com for all enquiries.

How do I change or cancel my order?
Contact our customer care team via email hello@sweatscollective.com to make changes to or cancel your order. Please note that once your order has been shipped we can no longer make changes to the items or address details.

How long does it take to ship?
Our warehouse generally takes 24/48hrs to fulfil and dispatch your order. Please allow more time during busy periods such as during the Black Friday Sale. You can check the shipping timeframes in our Shipping & Returns page.

Do you offer returns?
We offer returns, refunds, size swaps (if stock is available) and store credit.
Please ensure you review your order before making a purchase to limit any errors.

In order to return an item, you must meet the following conditions: 

• The return must be sent back within 14 days of the delivery date.
• The item must be in its original, unused, unaltered and unwashed condition.
• The item must be returned with tags and packing. 

We do not cover the shipping costs of a returned item. Please ensure to track your returned parcel through your selected courier to ensure parcel does not get lost, as we are not liable for lost returns. 

Please contact us at hello@sweatscollective.com for a returns form.

My item is faulty, what do I do?
There may be factory errors occasionally, so we appreciate your flagging it with us. Please email customer care so we can resolve it for you.

What is the sizing like?
Please view our size charts that are located on the product pages. Most of our pieces run in an oversized fit. For further sizing help please feel free to message us on social media or email customer care.

Will I need to pay import/duties fees?
All import/duties are payable by the customer. We do not cover any import fees charged by international customs agencies. Although we are working hard to expand and set up distribution worldwide meaning we will have a facility local to you and there will no longer be any import fees when purchasing from us. All the support means a lot to us and helps us to grow and make this happen!

What is your Discord Community link?
https://discord.gg/fXfEu4GV

How often do you drop and restock?
We recommend staying up to date with us on Instagram for all drop and restock announcements. We also send updates via email and post in our discord community.

Why is everything sold out?
A lot of our pieces are in very high demand and it's for a reason. Our products are made in high end factories, with the best quality fabrics and then cut & sewn to our specific unique design. Every item is designed by us and we take a lot of care in building each piece. When we launch the products they sell out within minutes so it's best to stay up to date with release times so you can be on our website as soon as they drop & secure the items your wanting.

Everything sells out so quick, how can I have the best chance to purchase?
We recommend being on our website as soon as a drop goes live. Pre-plan the items you want along with the sizing to make for a quicker checkout. This will help you get ahead of the rush. We also recommend being on our subscribing to our mailing list and joining our Discord community to receive early access passwords.