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Frequently Asked Questions
COMMUNITY SALE
Orders will begin shipping immediately. Our warehouses are prepped with stock and ready to work through the high volume. Please allow up to 7 days for all orders to be dispatched during this high volume period.
No — all sale purchases are final.
After placing your order, you'll have one hour to make any changes using the link in your order confirmation email. Once this window has passed, your order is locked and cannot be changed or cancelled.
No, you will not be able to use any discount codes while the Community Sale is live.
Orders & Shipping
We currently ship to Australia, USA, Canada & Asia from our warehouse here in Gold Coast, Australia.
BLACK FRIDAY SALE:
Orders typically process within 1-3 business days, and delivery times vary based on your location.
We ship domestic (Australia) via Australia Post and international with DHL E-Commerce shipping for the fastest most reliable service available.
(All prices below in AUD$)
AUSTRALIA:
$10 for STANDARD shipping
Australia Post Standard 4-7 business days
$15 for EXPRESS shipping
Australia Post Express 2-4 business days
FREE for all orders OVER $150
NEW ZEALAND:
$20 for STANDARD shipping
International standard 5-8 business days
$25 for EXPRESS shipping
Express International Shipping 3-5 business days
FREE for all orders OVER $300 AUD
USA:
With the recent introduction of the USA Tariffs as of May 2nd. There will potentially be a 10% Tariff on any products bought outside of the USA. Our goods are made in Europe so right now it is only 10%. As this situation is still not clear and rules are changing often, we will do our best to update you around the matter as much as we can.
Any Tariff charges are payable by the customer. It is not included in the cost at checkout.
We want to note that there could be delays as we are unsure how smoothly the processes will be within the US Customs Offices. We will update this as we have more of a gauge on whether there are delays or if everything is running smoothly.
$15 for STANDARD shipping
International Standard 6-14 Business Days
$30 for EXPRESS shipping
Express International Shipping 4-8 Business Days
FREE for all orders OVER $300
CANADA:
$40 for EXPRESS shipping
DHL Express International Shipping 5-8 business days
FREE for all orders OVER $350
ASIA:
China, Hong Kong, India, Japan, Malaysia, Saudi Arabia, Singapore, South Korea
$30 for EXPRESS shipping
Express International Shipping 5-8 business days
FREE for all orders OVER $300
Yes! Once your order has been dispatched, you will receive an email within a tracking link so you can follow your package's journey. If you experience any issues with tracking, please contact our support team for assistance.
Yes! You can make changes to your order within 30 minutes of completing your purchase.
You can edit your order directly from:
- The confirmation page right after checkout, or
- The link in your order confirmation email.
After the 30-minute window has passed, your order will begin processing and we won’t be able to make any further changes.
Once an order has been marked as Delivered by the carrier, or if it is left at the delivery address unattended (e.g., porch, mailbox, front door, etc.) ownership of the package transfers to the customer upon confirmed delivery. We are not responsible for lost, stolen, or damaged packages.
PRODUCT & SIZING
Our pieces are designed for a timeless, relaxed style fit. To find the perfect size for your specific measurements, please refer to our size guide, which provides detailed measurements, model height/weight and sizing plus fit recommendations for each product. If you're unsure, please feel free to reach out to our SWEATS team, as we receive sizing questions every day, we are more than happy to assist!
To maintain the quality and longevity of your SWEATS COLLECTIVE essentials, we recommend:
- Washing in cold water with similar colours
- Using mild detergent and avoiding fabric softeners
- Air drying in a shaded area or tumble drying on low to preserve fabric integrity
- Avoiding bleach or harsh chemicals
Following these care tips will ensure your pieces stay in great condition.
BRAND & COMMUNITY
SWEATS COLLECTIVE is more than just an essentials brand – we're about building timeless wardrobes that blend nostalgia with modern minimalism. Our pieces are designed for longevity, using high-quality fabrics and versatile silhouettes. Whilst product is amazing, community comes first. We strive to educate and grow alongside the community that has provided us with the opportunity to be our most authentic, creative selves.
Making sure that we evolve with the people who wear the brand is a priority at all times.
Join our fast growing community by following us on Instagram and TikTok, where we share the latest drops, styling inspiration, and behind-the-scenes content.
You can also subscribe to our newsletter for exclusive updates, special offers, and early access to ALL new releases.
We also open our Discord to the community for 24 hours, once every 3 months via our Instagram profile. Keep an eye on our socials for how to join where you get DIRECT access to talk with the team behind the brand, talk to like-minded people, access to exclusive releases & so much more.