We will gladly accept returns for store credit, exchange of size, or exchange of items. Please ensure your return meets the below requirements:

Store Credit & Exchanges:
We happily accept returns for store credit or exchanges within 14 days of receiving your order, provided items are in original condition — unworn, unwashed, with all tags attached and accompanied by the original packaging (where applicable).

Refunds:
We do not offer refunds for change of mind, incorrect sizing, or unwanted items.
Refunds will only be issued if:

• The item is faulty, or
• You have received the wrong item.

If either of these apply, please reach out to our customer support team with your order number and clear photos so we organise you an exchange, credit, or refund once approved.

SWEATS reserves the right to reject returns beyond the return period limit, or items which are not in the original condition in which they were received. If this is the case, the package will be simply returned back to the customer and any shipping costs involved will not be covered by SWEATS.

Please use the link HERE to use our returns portal. We will only accept returned item(s) that have been booked using our returns portal.

If you experience any issues please contact us at hello@sweatscollective.com.

How to start a return:
To initiate a return for store credit or an exchange, please visit our Returns Portal.

What is “Free Returns + Package Protection” Coverage?

When you opt-in for coverage at checkout, your return shipping label is included, allowing you to return any item(s) in your order for a refund or exchange for free. If your item is lost or damaged in transit, your order is also protected.

If you decide not to buy return coverage you can still return your items, but you will be responsible for the cost of the return shipping label.

Damaged/Faulty garments will be reviewed by the team once processed in our returns portal and if accepted, we will cover the return costs.